Wheeling, IL
Full-time


Job Description

Handi-Foil Corporation, the industry leader in the manufacture, sale, marketing and distribution of disposable aluminum foil bake ware has an immediate opening for a Customer Service Representative at our facility in Wheeling, IL. This privately held company has been in business for more than thirty years and is experiencing strong growth year after year.

Responsibilities:

  • Verifies that customer needs are met and takes required action to alert customers in advance of any delays in shipments or other issues that may impact their expectations
  • Monitor status of orders and informs appropriate departments of potential problems with meeting deadlines.
  • Resolves shortage issues, shipping damage reports, follows up on shipping status, etc.
  • Serves as liaison between customer and our internal departments

Qualifications:

  • A minimum of 5 years of recent Customer Service experience
  • Ability to work well in a fast paced environment
  • Must have strong oral and written communication skills
  • Have a strong attention to detail
  • Demonstrate an ability to solve routine problems
  • Possess a strong sense of urgency
  • Experience in a manufacturing environment is preferred
  • Oracle experience is a plus
  • Must be proficient with MS Office applications including Excel

We offer the opportunity to work for a stable and growing company, a competitive salary and a great benefits package including medical, dental, vision, flex spending and 401(k).

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