Handi-Foil Corporation, the industry leader in the manufacture, sale, marketing and distribution of disposable aluminum foil bake ware has an immediate opening for a Customer Service Representative at our facility in Wheeling, IL. This privately held company has been in business for more than thirty years and is experiencing strong growth year after year.
- Verifies that customer needs are met and takes required action to alert customers in advance of any delays in shipments or other issues that may impact their expectations
- Monitor status of orders and informs appropriate departments of potential problems with meeting deadlines.
- Resolves shortage issues, shipping damage reports, follows up on shipping status, etc.
- Serves as liaison between customer and our internal departments
- A minimum of 5 years of recent Customer Service experience
- Ability to work well in a fast paced environment
- Must have strong oral and written communication skills
- Have a strong attention to detail
- Demonstrate an ability to solve routine problems
- Possess a strong sense of urgency
- Experience in a manufacturing environment is preferred
- Oracle experience is a plus
- Must be proficient with MS Office applications including Excel
We offer the opportunity to work for a stable and growing company, a competitive salary and a great benefits package including medical, dental, vision, flex spending and 401(k).